Terms and conditions
of stay
To ensure a pleasant, peaceful and safe stay for all our guests, please find below the main terms and house rules of B&B Le Grotte.
Check-in and check-out
Check-in is available from 12:00.
On the day of departure, the room must be vacated no later than 10:30.
Early or late check-in and check-out may be arranged in advance. Any changes to the standard times must be agreed with the property beforehand.
Booking and payment
At present, a deposit is not normally required to confirm a booking.
The full balance of the stay must be paid upon arrival at the property.
The following payment methods are accepted:
- cash;
- bank transfer.
Children and baby equipment
Children from 0 to 4 years old inclusive stay free of charge. From the age of 5, the adult rate applies.
The property can provide the following items free of charge, according to guests' needs:
- baby cot / travel cot;
- high chair;
- child seat.
No additional charge applies for these items.
Breakfast
Breakfast is normally served from 8:30 to 10:00, unless a different arrangement has been agreed at the time of booking.
Any allergies, intolerances or special dietary requirements must be communicated at the time of booking so that the property can arrange a suitable breakfast option.
Cleaning and linen change
Room cleaning and linen changes are carried out every 3 nights.
In the event of damage to linen, furnishings, the room or any other part of the property, the damage will be assessed on site and the relevant cost will be charged to the responsible guest.
Pets
Guests are not permitted to bring pets to the property.
We love animals and the property is already home to our own dogs, cats and a horse. For logistical reasons and to ensure the safe and peaceful use of the shared spaces, we are therefore unable to accommodate additional animals belonging to guests.
Smoking
Smoking is strictly prohibited inside the rooms.
Smoking is permitted in outdoor areas only when the designated ashtrays are used. Cigarette butts or other smoking waste must not be left in the shared areas or garden.
Quiet hours
To ensure that all guests can rest comfortably, we kindly ask that noise, music and loud conversations be kept to a minimum during the following hours:
- from 14:00 to 16:00;
- from 23:00 to 7:00.
These quiet hours also apply when using the garden, veranda and other shared outdoor areas.
Guests and unregistered visitors
Unregistered persons are not permitted to stay overnight or remain on the property for extended periods.
Everyone staying overnight at B&B Le Grotte must be properly registered as a guest.
Identification and guest registration
At check-in, each guest must present a valid identity document.
All guests must be registered, including minors. The required guest information is communicated by the property to the competent authorities in accordance with applicable legal requirements.
Tourist tax
The tourist tax imposed by the Municipality of Castellammare del Golfo is collected directly at the property and must be paid in cash.
According to the municipal regulation currently published, the tourist tax for Bed & Breakfast accommodation is €1.50 per person per night, for a maximum of 6 consecutive nights.
Main exemptions currently provided
- residents of the Municipality of Castellammare del Golfo;
- children under the age limit established by the municipal regulation;
- persons over 75 years of age;
- persons with disabilities, patients and accompanying persons in the cases provided for by the regulation;
- parents accompanying minors who are hospitalised or receiving medical treatment, in the cases provided for;
- members of law enforcement agencies staying for official duties;
- Civil Protection volunteers on duty in the event of emergencies or natural disasters;
- volunteers involved in social activities, events or emergencies as provided for by the municipal regulation;
- coach drivers and tour leaders accompanying organised groups, within the limits provided for by the regulation;
- participants in certain university projects, cultural exchanges or sporting initiatives sponsored by the Municipality;
- workers employed by local accommodation facilities or businesses, in the cases provided for;
- journalists and travel agents taking part in authorised press or educational tours.
Some exemptions require specific supporting documentation or a declaration.
Parking
Parking is free of charge, located outside the property and guaranteed for guests during their stay.
Keys, damage and guest responsibility
No security deposit is required upon arrival.
In the event of lost keys, a replacement charge of €5.00 applies.
Any damage caused to the room, linen, furnishings, shared areas or any other part of the property will be assessed on site and must be reimbursed by the responsible guest.
Shared areas and restricted areas
The property's outdoor and shared spaces may be used by all guests, provided that other guests and the quiet hours specified on this page are respected.
For organisational and safety reasons, the following areas are not accessible to guests:
- the laundry area;
- the tool storage area;
- the horse enclosure.
Waste separation and refrigerator
Guests are required to follow separate waste collection procedures inside the rooms. Dedicated bins and instructions are provided for correct waste disposal.
The rooms do not have a private refrigerator. A shared refrigerator is available for guests to use.
Respect for the property and other guests
Guests are expected to behave respectfully towards the property, shared areas, the animals living on the premises and all other guests.
Courtesy, good manners and mutual respect are essential to ensure a pleasant and peaceful stay for everyone.